Privacy Policy

1) Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2) How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3) SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA).
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". All opt-out requests are processed immediately.
• Message Frequency: Frequency varies based on your interactions. We do not send promotional content without specific consent.
• Help & Support: Reply "HELP" for assistance or contact us at [email protected].
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4) Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) and SMS aggregators solely for the purpose of delivering messages you've consented to receive. All providers are contractually obligated to maintain confidentiality.

Legal & Business Transfers

We may disclose information if required by law or in case of mergers/acquisitions. In such cases, your data remains protected under the terms of this policy.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5) Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and employee training
• Breach notification protocols and secure backup systems

While we strive to use commercially acceptable means to protect your information, no method of electronic storage is 100% secure.

6) Cookies & Tracking Technologies

We use cookies to analyze site traffic, remember your preferences, and improve website functionality. You may control cookies through your browser settings, though disabling them may limit certain features.

7) Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails or SMS messages ("STOP")
• Request information on how we process your data
• Withdraw consent at any time or lodge a complaint with a supervisory authority

8) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by Behind The Curtain, LLC.

9) Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website. For significant changes, we will notify you by email or through a notice on our website.

10) Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.